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Address

FR Ball Insurance
56 Frogmore Street
Abergavenny
Monmouthshire
NP7 5AR

Telephone: 01873 857 533 
Email: info@frball.com

It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website www.financial-ombudsman.org.uk.

We are also required to inform you of the availability of the online dispute resolution platform to assist you if we are unable to resolve your Complaint. However, these services will refer your Complaint to the Financial Ombudsman Services, so you may instead wish to contact them directly. More information is available on their website here.